FAQs

Our customer services team are always on hand to help, but you can find answers to our most frequently asked questions below. If you can't find what you're looking for then don't hesitate to contact us by phone: 01305 830111 or by email at: info@london-lounge.com


Can London Lounge offer Delivery?

Yes we offer free local delivery within a 30 mile radius of our store. We also offer a furniture disposal service and can take away your old sofa or bed on the same day of delivery. Just contact us with your order to add this service to your delivery. 

 

More

Do you offer finance?

At London Lounge we offer interest free credit as a way of paying for your new furniture.  Once you have selected the right furniture for you, please contact our sales team 01305 830111 and they can guide you through the application process.

 

More

Can I make changes to my order?

If you would like to make any changes to your order or add extra items, you can email us at info@london-lounge.com. Or give our sales team a call 01305 830111

 


Can you take my old furniture away

For customers within our free delivery area, we can arrange for your old furniture to be taken away when we deliver your new order on a “like for like basis”. This service is chargeable and our sales team will be pleased to inform you of the cost if you would like to add the service to your order.

 


Where is my order?

If you would like to check the status of your order you can email us at: info@london-lounge.com. Or give our sales team a call on : 01305 830111

 


What if my order is late?

Please don’t worry. We’ll let you know straight away if your estimated delivery time has changed. Of course, some delays are beyond our control but if this happens we will make every effort to keep you informed.

 


What happens when my furniture arrives?

As soon as your furniture arrives at our Warehouse instillation, we will contact you to arrange a convenient delivery date.

 


I noticed the furniture is damaged. What do I do?

In the first instance, please inform the delivery team and ask them to make a note of the fault. They will then  report the problem to the customer service team who will contact you to advise how we will rectify the situation.  If our delivery team have left and you notice a problem, please contact us as soon as possible. Any obvious fault or damage must be reported to us within 7 days of delivery or you may lose your right to reject the goods.